COLORADO SPRINGS, Colo., Nov. 24, 2014 /PRNewswire/ — HDI, a UBM Tech company and the worldwide membership association and certification body for the technical service and support industry, announced the winners of the HDI Service Management Awards – the highest honor in the IT service management profession.
With a total of five finalists for the HDI Service Improvement Award, and three finalists for the Knowledge-Centered Support Award, each team was thoroughly evaluated by a panel of judges that included a mix of industry experts and award-winning practitioners in the service management industry.
The winners are:
- University of California, Davis – HDI Service Improvement Award – UC Davis was selected based on their exemplary work in simplifying support services across their extensive campus. These efforts will help close the gap between the perceptions of IT service staff who provide services and the customers who receive those services.
- The Allstate Corporation – HDI Knowledge-Centered Support Award – The Allstate Technology Support Center (ATSC) was selected for displaying a superior ability to stay true to the principles of KCS in implementing a centralized knowledge base. This enabled them to transform their support processes and improve the quality and efficiency of their services.
Earlier this year, HDI unveiled these two industry awards to recognize excellence in the service management profession and honor the achievements of support organizations that have generated positive results.
The two new awards include the HDI Service Improvement Award and the HDI Knowledge-Centered Support Award, the winners were announced at the FUSION 14 Conference Expo which took place October 19-22, 2014, at the Gaylord National in Washington, D.C. The annual event brought together 1,600 of the most respected professionals in the service management industry to learn, collaborate, and network.
“This year’s conference was another exciting, motivating, and rewarding experience for all,” says Leslie Cook, HDI’s director of membership. “It was made even more memorable as we were able to recognize eight finalists and honor two winning first class organizations with our new Service Management Awards. The winning organizations’ projects and initiatives within ITSM clearly showed evidence of their innovation and creativity, the integration of best practices, stakeholder involvement, and business alignment.”
In 1989, HDI became the first membership association and certification body created for the technical service and support industry. HDI has remained the source for professional development by offering resources that enhance the soft skills needed to provide exceptional service management and customer service. Built and sustained by industry peers and leaders, HDI is a community that facilitates collaboration and networking, hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. Learn more about HDI at www.ThinkHDI.com. For more information on HDI Awards, visit www.ThinkHDI.com/Awards.
Jointly hosted by industry leaders HDI and itSMF USA, the annual FUSION Conference Expo unites the service management industry’s best speakers, solution providers, and networking opportunities for an unparalleled educational experience. Each year, nearly 2,000 industry professionals, experts, and vendors attend to discover the best and newest technologies, ideas, systems, and methodologies. Looking for ways to improve their IT services, attendees gain valuable business contacts and tangible tools to immediately effect change within their organizations. Learn more at www.servicemanagementfusion.com.
About UBM Tech
UBM Tech is a global media business that brings together the world’s technology communities through live events, online properties and custom services. UBM Tech’s community-focused approach provides its users and clients with expertly curated research, education, training, community advocacy, user-generated content and peer-to-peer engagement opportunities that serve the Security, Enterprise IT and Communications, Network Infrastructure and Applications, and Game and App Developers communities. UBM Tech’s brands include Black Hat, Dark Reading, Enterprise Connect, Game Developers Conference (GDC), GTEC, HDI, InformationWeek, and Interop. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com.
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SOURCE UBM Tech