Lenders concerned about the control and compliance issues of letting employees interact with customers on social media sites might be interested in a software package released today that offers an option for managing those customer interactions.
SocialVolt’s enterprise social media management platform, which is called Studio, gives employees an interface from with they can create, review, and approve or decline messages posted on Twitter and Facebook.
Baked in are ‘FINRA’ rules that require customer correspondence via social media to be supervised and archived. FINRA, which stands for Financial Industry Regulatory Authority, is the largest independent regulator for all securities firms doing business in the United States.
The software also filters inappropriate content and lets companies set their own usage policies. Pricing is $250 per month per brand, $200 per month for additional brands.
Daily Briefing | Friday, December 2, 2011
GMAC/Ally to Halt Residential Lending in Massachusetts
GMAC Mortgage on Friday said it will no longer purchase loans originated by mortgage correspondents or brokers in Massachusetts, citing the regulatory environment in the state.
B of A Begins Shedding Warehouse Clients
Over the past week or so Bank of America began telling a select group of its warehouse lending clients that their lines would terminate within 30 to 90 days.
Mortgage Employment on the Rise Brokers Lead
Mortgage companies ramped up hiring in October, adding 1,500 full-time employees to their payrolls, according to government figures released Friday morning.
It’s Official: Fannie Inked Deal to Buy MSRs From B of A
For several months Fannie Mae has insisted that it’s not in the servicing business, but a recent 10-Q filing by the government-owned GSE reveals that it agreed to buy $74 billion of MSRs from Bank of America in the third quarter. No purchase price was disclosed.
Title Premiums Almost Flat, but Fitch Upgrades Sector
Title insurance firms wrote $2.35 billion of new business in the third quarter, down slightly from the same period last year, according to new figures compiled by the American Land Title Association.
Treasury Launches Task Force to Fight HAMP Fraud
The Treasury Department this week unveiled a new joint task force to fight mortgage scams aimed at struggling homeowners seeking payment relief under the governments Home Affordable Modification Program.
Trepp: Commercial Delinquencies Drop, but May Not be a Trend
Delinquency rates on securitized commercial mortgages fell sharply in November for the first time in three months, but analysts at Trepp LLC don’t see it as a trend.
Amazing: Developers Keep Planning Condo Towers in So. Fla.
Although some 4,700 units remain unsold from the last condo boom in South Florida, developers are now proposing to build 20 more towers in the tri-county area of Miami-Dade, Broward and Palm Beach.
Consumers Still Not Ready to Increase Borrowing
Confidence surveys suggest consumer borrowing might be stabilizing as the economy shows signs of recovery, but it remains unlikely to increase in the short run, according to a Moody’s conference call on the outlook for consumer finance.
In a Sea of Bad Housing News, A Bit of Good
Looking for some decent housing news for a change? Try this: A major land developer with 22 master planned communities in 14 states has already equaled last year’s sales.