New York homeowners facing financial difficulties now have the opportunity to visit two Bank of America customer assistance centers that recently opened in Brooklyn and Long Island.
Borrowers will have the opportunity to meet face-to-face with Bank of America home retention specialists at each location to review options for home loan modifications or other alternatives to foreclosure, as well as review loan modification files already in progress.
The customer assistance center teams will follow each customer file through the entire loan modification process, make onsite decisions in many cases, and assist with other available foreclosure prevention solutions if a modification is not possible.
The centers are located in Flatbush and West Hempstead, but B of A said staff from both locations will also be available for additional outreach in other New York City boroughs and cities throughout Long Island.
Home retention specialists are available to meet with borrowers by appointment only from 9 a.m. to 6 p.m. on weekdays and 9 a.m. to 1 p.m. on Saturdays. Beginning Jan. 3, 2012, hours will be extended to 8 p.m. Monday through Thursday.
Bilingual staff will be available at both locations to help Spanish-speaking customers.
“Face-to-face dialogue is a dynamic and effective way to build on the thousands of permanent loan modifications we have completed in New York City and on Long Island,” said Rebecca Mairone, national mortgage outreach executive for Bank of America Home Loans.
“Between local outreach events and our new customer assistance centers, there are more opportunities than ever for customers to pursue alternatives to foreclosure.”
Since the beginning of 2011, the Charlotte, N.C.-based lender has opened nearly 50 customer assistance centers across the country. B of A said more than 50,000 homeowners have received assistance through these centers.