Improving the Customer Experience in Mortgage Servicing

Our alliance members recognize the importance of improving the customer experience in mortgage servicing and they have been working hard to achieve that goal. An ongoing demonstration of the effort on reaching customers directly is the large number of outreach events that Hope Now has helped organize around the country since the crisis hit.

Article source: http://www.nationalmortgagenews.com/nmn_features/improving-customer-experience-servicing-1026198-1.html?CMP=OTC-RSS

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