CFPB Enhances Massive Consumer Complaint Database

The massive public database of consumer
complaint information which the Consumer Financial Protection Bureau
(CFPB) brought on-line in March has now been enhanced. The Bureau
announced today that it has expanded its Consumer Complaint Database
to include state-by-state information. The CFPB also added complaints
about money transfers and credit reporting to the database.

The searchable database allows consumer
to track complaints about products and services levied by other
consumers. Information is available on more than 90,000 individual
complaints which, in addition to the two categories added today,
include entries about mortgages, student loans, bank accounts and

Consumers can see what other customers
complained about, when, and why as well as how the company responded
to the complaint, whether it was handled in a timely manner, and if
the customer agreed with or disputed the resolution.

The data covers more than one million
data points
and in many cases includes a sub-category of products.
For example, one can search for complaints regarding reverse
mortgages, home equity lines or credit lines, conventional fixed or
adjustable rate mortgages within the main mortgage category.

data is interactive and can be downloaded so consumers can build
their own charts and graphs or embed the information on websites or
share through social media. At the time the data base first went on
line CFPB said it expected that smart phone apps would also become

Of the expansion announced today, CFPB
Director Richard Cordray said, “This data puts valuable information
in the hands of consumers to help them understand what is happening
in their states. And by adding credit reporting and money transfer
complaints to the Consumer Complaint Database, we are making these
important markets more transparent and accountable to all consumers.”

can view and interact with the database at

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