Who would have thought that life at a coffee shop could be so stressful? Baristas, though, quickly learn that dealing with customers before they’ve had their morning (or afternoon or evening) cup of coffee isn’t always as pleasant as a vanilla spice frappuccino.

Lines can swell as indecisive customers mull choices. Some come in with massive orders. Others complain about coffee being too cold, too hot, too sweet, not sweet enough… The sheer volume of sales insures that some customers will be unhappy — and will let the barista know about it.

And the tension can build since company policy at most coffee bars is that the customer is always right — even when they’re wrong.

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